Business Studies Customer Needs Essay Essay

Lees Heginbotham & Sons Ltd provide floor covering and high quality carpets every last(predicate) over the UK. The services that it provides are * free estimating,* free carpet removal,* a quality date to your standard* a free car park adjacent to the knock off.* Competition?Lees Heginbotham & Sons Ltd has quite a bit of competition. It is placed close to the Spindles shop Centre. Also there is anformer(a) carpet shop quite close by to Lees Heginbotham & Sons Ltd called Roll residues. But Lees Heginbotham & Sons Ltd is placed just off a high street and advertises around the country.Also, just about a mile away is another carpet shop, placed in the middle of a retail park. This could offer some competition for Lees Heginbotham & Sons Ltd. This is an image of the carpet right about a mile away from Lees Heginbotham & Sons Ltd.Carpet Right is surrounded by other shops and is placed in a retail park. This is a bonus for customers to go to Carpet Right because there are other furnitur e/carpet shops in the retail park and a there is a bigger car park. Carpet Right is also placed around a busy motorway, so this means that many people passing will know that there is a carpet shop and probably go there in the future.* Where is it?This social occasion shows Lees Heginbotham & Sons Ltd symbolised by the A marker. This shows the regional area around the shop. As you can see, the shop is near to Manchester and has an excellent motorway link which can enable customers to pop off to the shop conveniently.The satellite map above shows Lees Heginbotham & Sons Ltd via the green circle. It also shows Spindles Shopping Centre by the red circle. The blue circle shows Lees Heginbotham & Sons Ltd competition Roll End Carpets. The map also shows the surrounding area of the shop and the local businesses of the shop. There are also a number of bus stops around the shop this allows customers to travel to the business easily. There is also a tram link currently being made on Union S treet and this will and then enable customers to travel to the shop easily and quickly.* The shopThe picture above shows the front of the shop. As you can see the name of the business is clearly displayed all the way round it. This picture shows the inside of the shop. As you can see there are many rolls of carpets on display so the customers can sense the carpets before they buy it.This picture shows the rear of the shop. As you can see there is a car park for the customers.* The websiteThis is a screen shot of the Google explore I did to see how easy it was to find my business on the internet. As you can see it is the fifth business to come up on the chase engine so it is very easy for the customers to find it.Here is a screenshot of the home page of Lees Heginbotham & Sons Ltd. You can see easily one of the types of carpets that they fit and in the bottom right hand corner their shop (the red circle). At the top of the page it shows the tabs which direct customers easily to t he relevant section (the green circle). superstar way that Lees Heginbotham & Sons Ltd meets its customer need is by training its ply. They do this so that the staff know how to do their job and deal with any customers. Training them helps the staff to know how to deal with any problems in the business and what to do in different situations. Training the staff also gives them better knowledge of the product itself so that they can advise customers as to what carpet would suit their budget and requirements the best.A second way that Lees Heginbotham & Sons Ltd meets customer needs is by the quality of their service. They imbibe to do this to eliminate and exceed whatever their competition is doing. A way that they do this is by giving its customers free estimating, free carpet removal, a quality fitting to your standard and a free car park adjacent to the shop. By doing this Lees Heginbotham can add this to and advertisement and this will increase customer satisfaction. A leash wa y that Lees Heginbotham & Sons Ltd meets customer needs is by dealing with any complaints from customers. If there are any customer complaints Lees Heginbotham & Sons Ltd will have to deal with it immediately. Lees Heginbotham & Sons Ltd will have to be polite with the customer even if they are not. If Lees Heginbotham & Sons Ltd deal with a customer complaint quickly this might increase customer satisfaction.